Resources
Browse our provider resources.
In collaboration with our physicians, specialists, and community partners, we have developed resources on:
Address your patient’s mental health using these integrated resources from community providers, the Burnaby PCN, and mental health care providers.
Developed through Burnaby Shared Care, these resources were created to help family physicians and care teams connect patients to the right supports earlier—particularly those with mild-to-moderate mental health needs.
Mental Health in Burnaby Resource Directory
The Burnaby Primary Care Network hosts a directory for patient resources, including on mental health and social isolation. Many resources offered are free or low-cost.
Mental Health Community Connector (MHCC) Training
Burnaby PCN provides training for frontline community service or social agency staff to notice indicators of poor or declining mental health, connect clients with appropriate mental health resources, and encourage healthy coping skills.
These resources were developed as part of the Burnaby Shared Care project: Sharing Care with Community: Supporting a Patient-Centered Approach to Mental Health Care.
Improve communication and coordination of care with your patients with these tools developed by the Burnaby Division.
These resources were designed to help family physicians and care teams improve communication with patients—particularly those facing language or accessibility barriers.
Accessing Health Care in Canada
Do you have a patient who is new to Canada or experiencing language barriers? Visit this Burnaby PCN webpage to direct your patients to information on how to access health care in Canada.
This resource includes:
- A menu of resources to guide patients and providers through each step of accessing care
- An AI assistant that helps patients find information in their own language
- Multilingual patient intake forms available through Pathways
- Multilingual educational materials for patients
- A short video explaining how to get started with these resources
Support for People with Developmental Disabilities
The Burnaby Division of Family Practice and the Burnaby Primary Care Networks created resources to improve the experiences of medical visits for people with intellectual and/or developmental disabilities, including:
- About My Health: Summarizes patient’s health history and communication preferences
- My Healthcare Visit: Supports patients to better prepare for, communicate at, and reflect on a specific medical visit
- My Healthcare Visit Tracker: helps patients keep track of multiple medical visits
- A poster for medical offices with a QR code to download the forms above
- Physician FAQ Handout on mental health and IDD
- DocTalks webinars on supports for people with disabilities
- A Burnaby developmental disabilities resource directory
These resources were developed as part of two Burnaby Shared Care projects:
- Addressing Communication and Language Barriers for the Provision of Culturally Appropriate Medical Care
- Adults with Intellectual and Developmental Disabilities (IDD): Improving Medical Visits for Patients and Providers Across the Spectrum of Care
Access consultation services, decision-support tools, and practical lab resources created for Burnaby physicians and MOAs.
Developed through a Burnaby Shared Care project, these resources were designed to diagnostic accuracy, streamline lab workflows, and support patient understanding of lab testing and procedures.
Hyponatremia Consult Service for Burnaby Providers
Consult with a pathologist and receive guided decision support for the diagnosis and treatment of patient hyponatremia (low sodium levels).
We’ve also created a list of resources to help answer common lab process questions and help patients prepare for lab visits:
- Common provider questions on lab processes (print-friendly, web version)
- Common MOA questions on lab processes (print-friendly, web version)
- Common patient questions on how to prepare for a lab visit (available in English, Arabic, Farsi, Simplified Chinese and Tigrinya)
- Recorded DocTalks webinar with Burnaby Lab Physician, a Lab Expert from LifeLabs and members of the community discussing common inquiries on lab testing and procedures
These resources were developed as part of a Burnaby Shared Care projects, Pathology Consult Service.
For more patient-focused resources, visit Burnaby Primary Care Network.
Referrals are now open for social prescribing in Burnaby. This new service uses Social Rx Connect to link Burnaby patients with community supports that address the social determinants of health.
What is social prescribing?
Social prescribing connects patients with non-clinical community supports that can have a major impact on health outcomes—such as help with housing, food insecurity, transportation, and social isolation. In Burnaby, a dedicated Health Care Navigator guides patients to these resources through the Social Rx Connect platform.
How can social prescribing support family practice?
By connecting patients to social prescribing, you can:
Who can refer?
Social prescribing integrates clinical and social care by enabling referrals from all avenues:
For patients who would like to refer themselves or someone they know, learn more on the PCN Website.
Eligibility and rollout
All Burnaby residents are eligible self-refer or be referred to social prescribing.
Patients under 18 years old may be referred with parent, guardian, or social worker permission.
How does the referral process work?
1. Submit a referral:
You can refer your patient to social prescribing on Pathways or the Burnaby PCN website.
Navigator follow-up:
The Health Care Navigator will contact the individual, conduct an intake, and co-develop a personalized plan.
Ongoing support:
The Navigator and trained volunteers provide follow-up and guidance throughout the patient’s journey.
How does the patient benefit?
Your patients will have:
Social prescribing was launched by the Burnaby Division of Family Practice’s Shared Care initiative as part of the ‘Sharing Care Collaborative: Developing Pathways Between Health and Social Programs’ project, and was funded by the Shared Care Committee.