Strategic Plan 2026–2029
Our 2026–2029 Strategic Plan focuses on delivering practical support to family physicians, strengthening organizational effectiveness, and advancing recruitment to ensure long-term sustainability of primary care in Burnaby.
Vision
Patients and physicians achieving health and happiness.
Mission
To engage, support, and mobilize family physicians in co-creating a network that will support the well-being of all members of the Burnaby community.
Strategic Goals and Priorities
Increase direct hands-on practice support
Reducing operational and administrative burden through tangible supports that make family physicians’ lives easier and more sustainable.
We will:
- Support for vacation coverage and after-hours call coverage
- Increasing practice capacity (e.g., NP support, clinic-level surge capacity)
- Tools, systems, and connectors that simplify physicians’ day-to-day work
- Reducing operational friction (e.g., inbox relief, administrative burden)
- Practical supports physicians cannot solve individually
- Concrete systemic changes that directly improve practice sustainability
Strengthen the Burnaby Division’s effectiveness
Investing in the Division’s internal capacity, systems, and people needed to consistently deliver real, measurable value to members.
We will:
- Strengthen staff wellness, support, and retention as prerequisites to an effective organization
- Avoid bureaucracy or internal growth for its own sake
- Ensure operations, technology, and processes are results-oriented
- Align staff work with practice support, recruitment, and member-facing value
- Reduce internal inefficiencies to unlock execution capacity
- Maintain trust by ensuring wise and transparent use of resources
- Ensure the Division is future-ready and able to support broader system change
Increase recruitment supports
Improving recruitment outcomes through targeted, proactive strategies and to make Burnaby an attractive place to establish family practice.
We will:
- Develop targeted recruitment strategies
- Strengthen ties with local training pathways and academic/clinical teaching networks
- Support existing physicians and new-to-practice physicians
- Improve Burnaby’s attractiveness through strong practice supports (link to Goal 1)
- Support teaching practices, recognizing that residents often return where they train
- Ensure recruitment activities stay within the Division’s scope and influence
- Connect recruitment to long-term attachment and community sustainability
Implementation
This plan will guide our operational and budget priorities from 2026–2029, and reflects what we’ve heard from members: the pressures in day-to-day practice, the need for operational support, and the importance of long-term sustainability.
Over the next three years, progress will be reviewed regularly by staff and the Board of Directors, with updates shared with members.
Year 1
In our first year of implementation (2026–27), we…
Year 2
Year two of implementation (2027–2028) saw…