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SUMMARY:MOA Network: The Front Desk of the Future: Less Stress\, More Flow
DESCRIPTION:MOAs and office managers will be compensated for 1.5 hours to attend. \n\n\n\nWe are inviting MOAs and office managers to join us for an online webinar session on managing front-desk demands as patient needs\, clinic workflows\, and technology continue to change. \n\n\n\nBy the end of the session\, attendees will be able to: \n\n\n\n\nApply practical efficiency fixes to the biggest daily stressors—phones\, booking flow and constant interruptions—so the day runs more smoothly without working harder.\n\n\n\nUnderstand what BC’s aging population means at the front desk—longer visits\, more complex patients and more caregiver calls—and how to prepare workflows now rather than become overwhelmed later.\n\n\n\nKnow what AI tools such as ambient scribes and smart scheduling can realistically take off an MOA’s plate\, and what successful adoption looks like compared with an approach that adds new complications.\n\n\n\nLeave with simple habits for building a clinic culture where the front desk has clear ownership and a meaningful voice\, instead of becoming where every loose task lands.\n\n\n\n\nThe session will also address changing patient demographics\, including: \n\n\n\n\nThe needs of newcomers and immigrants\n\n\n\nLanguage barriers\n\n\n\nPatient education and health care navigation\n\n\n\nDifficult patient interactions\n\n\n\nSetting boundaries\n\n\n\nMOA well-being\n\n\n\n\nRecent LFP billing changes affecting front-desk work will also be briefly discussed. \n\n\n\nContact us to registerPlease contact pmh@burnabydivision.ca to register for this MOA Network session. \n\n\n\nThe deadline to register is Friday\, September 18\, 2026. \n\n\n\nSee more BDFP events\n\n\n\n\n\n\n\n\nAbout the MOA Network \n\n\n\nThe Burnaby Division of Family Practice supports our community of Medical Office Assistants (MOAs) in Burnaby. The MOA Network provides opportunities for MOAs to connect with peers and physicians through learning\, support\, and shared resources. \n\n\n\nLearn more about the MOA Network
URL:https://burnabydivision.ca/event/moa-network-the-front-desk-of-the-future-less-stress-more-flow/
CATEGORIES:MOA Network,Public Event
ATTACH;FMTTYPE=image/png:https://burnabydivision.ca/wp-content/uploads/2026/08/Sept-22.png
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